1. Who We Are

Blazer Managed Services ("Blazer", "we", "us", or "our") is a managed IT services provider based in Kitchener, Ontario, Canada, serving small businesses in the Kitchener-Waterloo region and surrounding areas. Our website is located at www.blazerservices.ca.

We are committed to protecting your personal information and handling it in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact form submissions — your name, business email address, phone number, number of employees, and the details you provide about your IT needs.
• Communications — emails, phone calls, or messages you send us directly.

We do not use tracking cookies, advertising networks, or analytics tools that collect personal data. Google reCAPTCHA is used on our quote form to prevent spam; its use is governed by Google's Privacy Policy.

3. How We Use Your Information

Information you submit is used solely to:

• Respond to your quote request or enquiry
• Provide and manage IT services under a signed agreement
• Communicate with you about your account or services
• Meet legal or regulatory obligations

We will never sell, rent, or trade your personal information to third parties.

4. How We Share Your Information

We do not disclose your personal information to third parties except in the following limited circumstances:

• Service delivery — where a trusted subcontractor or tool is required to deliver a specific service, we share only what is necessary. We will inform you of this in advance.
• Legal requirements — if required by law, court order, or government authority, we may be required to disclose information. We will notify you where permitted by law.

5. Data Storage and Location

Your information may be stored or processed using cloud-based tools and services whose servers may be located outside of Canada, including in the United States. Where this applies, your data may be subject to the laws of those jurisdictions.

We will disclose the specific tools and their data locations upon request.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Quote enquiries that do not result in an engagement are deleted within 12 months. Client records are retained for a minimum of 7 years following the end of an engagement for tax and legal purposes.

7. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. In the event of a security breach involving your data, we will notify you promptly and cooperate in any required breach response in accordance with applicable legislation.

8. Healthcare Clients (PHIPA)

If your organization operates in the healthcare sector and handles personal health information as defined under Ontario's Personal Health Information Protection Act (PHIPA), we will enter into a separate Data Sharing Agreement with you prior to commencing any services.

9. Your Rights

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent to our use of your information (subject to legal or contractual obligations)
• Ask questions about how your information is handled

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website following an update constitutes acceptance of the revised policy.